Twenty-four trips and a 75% five-star rate
Last lesson’s rule: treat your first ten trips like a job interview. Sam did. Now Sam is at twenty-four trips, with not one bad review. So why is Sam’s five-star rate only 75%?
Because three guests never rated. On Turo, a trip with no rating counts against you. So here’s how Turo’s ratings work, the line you can’t cross, and how to ask for a rating without begging.
| Five-star ratings | 18 |
| Four-star ratings | 3 |
| No rating | 3 |
| Five-star rate (18 of 24) | 75% |
How Turo ratings work
Guests rate the trip as a whole, plus five things: cleanliness, maintenance, communication, convenience and listing accuracy.
A guest who gives one to four stars has to write a review too, so a low rating always comes with words you can answer.
Reviews are double-blind. Yours and the guest’s publish together, once both of you have rated, or after ten days. And nobody can edit them. Not you, and not Turo support.
The line you can’t cross
Turo watches your five-star rate over the last ninety days. As of October 2026, it has to stay above 65%. From January 4, 2027, the line is 67.5%. From April 26, 2027, it’s 70%.
Miss it, and you can lose your account. And every unrated trip pulls the rate down, so a host with no bad reviews can still drift toward the line. Sam’s 75% sits just above the 70% that’s coming.
| Now | above 65% |
| From January 4, 2027 | above 67.5% |
| From April 26, 2027 | above 70% |
How to ask for a rating
So ask. Once, simply, at the end of the trip. Thank the guest, and ask for a rating. Something like this:
"Thanks for renting the Tucson! If the trip was smooth, a quick rating on Turo helps a small host a lot."
Don’t overdo it. Hosts report that too many automated messages get the thread muted, and then guests miss Turo’s own rating prompt. And never offer anything in return: Turo removes reviews that came with an incentive.
Your call: the unfair three-star review
A guest leaves three stars and writes: "The car smelled like smoke." Sam didn’t smoke in it. What should Sam do? Fire back, ask Turo to remove it, or reply once, calm and short?
Reply once, calm and short. Turo removes reviews only for things like extortion, profanity, an incentive, personal information, or a trip that never happened. A smell complaint is none of those. And you get one public reply, to written reviews only, with no edits.
One calm reply
So Sam writes one calm line: "Sorry about that. The car was cleaned before your trip, and we’ve deep-cleaned it again since."
The next guest reads that review, and reads a host who cares.
See which trips got reviewed
RevHostHQ marks which trips got reviewed, and links you straight to the car’s Turo page to read them. Your private notes on each guest stay with your team.
Next lesson: what Turo’s protection plans really cover, and what they don’t.